Delivery & Returns

Delivery Times
Orders will be processed for delivery on working days only (Monday to Friday 9:00am - 5:00pm, excluding UK Bank Holidays). Orders placed on Friday after 5pm, Saturday and Sunday will be despatched on Monday or as soon as possible. Delivery times may vary, but we aim to get your orders shipped within 3-5 working days. Orders will normally be shipped via Royal Mail.

All UK Orders over £65 or over will be FREE SHIPPING.

Order under £65 will be charged £4.50

We currently do not ship outside of the UK.

We will not be responsible for any orders which cannot be delivered. Couriers may attempt a second delivery, but if this has been unsuccessful, the parcel will be returned to us. There may be another fee to resend the parcel back to you.

If you have any special requests, please get in touch at angiespamperlounge@gmail.com

FAQS
I have not received my parcel?
Royal Mail will not acknowledge your parcel is lost until AFTER 14 working days. We cannot process any lost claims before this time. If after this time you have still not received your parcel please get in touch with us at angiespamperlounge@gmail.com

My Shipping address is wrong
If you have made a mistake with your shipping address, please get in touch with us at angiespamperlounge@gmail.com We will do our best to update your shipping details before it is too late. 

Angie’s Pamper Lounge will not be responsible for any lost or undelivered parcels if the wrong address was provided.

Returns and Refunds Policy

If you receive Goods which do not match those that you ordered, you should contact us within 14 calendar days to arrange your return You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Replacements will be issued upon our receipt of the returned Goods. We are fully responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. The packaging does not need to be unopened. Refunds will be issued within 14 calendar days and in any event no later than 30 calendar days after receipt of the returned Goods and will include standard delivery charges. We regret that additional costs such as express delivery and gift-wrapping cannot be refunded.

If Goods are damaged in transit and the damage is apparent on delivery, you should sign any applicable delivery note to the effect that the Goods have been damaged. To return the damaged Goods, please contact Us within 14 calendar days to arrange return We are fully responsible for paying shipment costs. You will be given the option to have the Goods replaced or to be refunded through the payment method used by you when purchasing the Goods. Replacements will be issued upon our receipt of the returned Goods. Refunds will be issued no later than 30 calendar days after receipt of the returned Goods and will include standard delivery charges.

If any Goods you have purchased have faults when they are delivered to you, you should [contact Us within 14 calendar days to arrange return. You will be given the option to have the Goods replaced or to be refunded through the payment method used by you when purchasing the Goods. We are fully responsible for paying shipment costs. Replacements will be issued upon our receipt of the returned Goods. Refunds will be issued within 14 calendar days and in any event no later than 30 calendar days after receipt of the returned Goods and will include standard delivery charges. We will assess the Goods and alleged faults upon receipt and if We conclude (at our sole discretion, acting reasonably and in good faith) determine that the fault is not a result of mistreatment by you (deliberate, negligent or otherwise).