Booking & Cancellation Policy

Bookings

Appointments for all treatments at Angie’s Pamper Lounge must be booked through the Treatment Page of this website. Treatments will be carried out at Angie’s Pamper Lounge premises, or at Money Hairdressers. If a Wellness Event is requested, a location must be arranged with Angie before booking the event.

You will be notified of the details of your appointment via email. You will receive a reminder text message for the date and time of your appointment 24 hours prior. You will have the option to change or cancel your appointment, by using the reschedule button on your confirmation email.

If there has been an error in booking your treatment, there will be 48 hours to cancel or reschedule the appointment. During this time period, you won’t be charged the Cancellation Fee. However, once the initial 48-hour period has passed, to cancel the appointment altogether, the Cancellation Fee (the deposit) would not be redeemable against a future booking.

At the time you book your appointment a deposit of 25% will be required to ensure the booking. This amount will then be taken off the total you owe, at the end of your appointment.

Tinting Appointments - please note that for new clients, a 48 hour patch test will be required before a tinting treatment can be applied. This is for your safety. Patch test appointments are free and take roughly 10 minutes.

Angie’s Pamper Lounge retains the right to cancel, change the date and time of, or amend your Appointment at any time.

Angie’s Pamper Lounge reserves the right to refuse treatment at the time of the appointment, should it be deemed appropriate to do so. For example, refusing treatment on the health grounds of the client, if performing the treatment may adversely affect the client. We will do our best to either modify the treatment you have requested or offer another more appropriate treatment.

 

Cancelling Or Rescheduling An Appointment

We all can appreciate that life has its ups and downs. However, if for any reason you can not attend your booked appointment, please let me know at the earliest opportunity. This allows me to open the appointment up to others who may be on the waiting list.

Rescheduling Your Appointment

You will have the option to either change or cancel your appointment, by using the reschedule button on your confirmation email, or by contacting Angie, see the Contact Page on the website.

You may reschedule your appointment once, without incurring a charge. More than one reschedule will result in being charged the above Cancellation Fee. Or you may cancel the appointment altogether, in which case you will be charged the above Cancellation Fee.

Cancelling Your Appointment

The Cancellation Fee equating to 25% of the appointment cost, which will be the same as the deposit paid at the time of booking.

• If you cancel within 24 hours of your scheduled appointment time, your deposit will be non-refundable.
• If you cancel more than 24 hours of your appointment, you will have the option to reschedule the date, or the cancel the appointment. You may reschedule your appointment once, for free. More than one reschedule will result in being charged the above Cancellation Fee. Or you may cancel the appointment altogether, in which case you will be charged the above Cancellation Fee.
• If you do not attend your appointment, you will be charged the Cancellation Fee (equating to 25% of your total treatment cost).

 

If you have any problems with your appointment, please contact Angie by the Contact Page on the website, or by phone (details on the Contact Page).

Angie Darks
Owner
Angie’s Pamper Lounge